Terms of Service

1. Who We Are

In these terms, “Underground & Sound”, “we”, “us” or “our” means Underground & Sound Ltd, a UK-registered company. “You” means any visitor to the site, including anyone who places an order.

2. The Agreement

To place an order, you must be at least 18 and legally allowed to buy from us. We might update these terms now and again. The version in place when you order will be the one that applies. If we make a big change, we’ll give you notice before it kicks in.

We suggest printing or saving a copy of these terms so you can refer back to them.

3. Creating an Account

You can browse the site without signing up, but if you want to buy something, you'll need to register and fill out some basic details.

4. Making an Order

4.1 Pick what you want, add it to your cart and head to checkout when you're ready.

4.2 Double-check your address and order details. Giving us the wrong info might delay your order or lead to it being cancelled.

4.3 Each order is processed separately. If you want multiple items shipped together, make sure they’re all in your basket before checking out.

4.4 Placing an order means you're offering to buy. We'll accept it once the items are available, your card clears, and we’re able to ship to your location.

4.5 If something you ordered is out of stock, we’ll let you know quickly and refund you. If you ordered more than one item, the rest of the order will still go through as normal.

5. Prices and Payment

5.1 All prices are shown in British pounds. Delivery costs and any customs charges (if you're outside the UK) are added separately.

5.2 We may update prices, but the total shown at checkout is what you’ll pay.

5.3 Payments are taken through secure systems. Your payment info goes directly to the processor and is encrypted for safety.

5.4 If your payment fails, the order won’t go through. If you've already received the item, you'll need to send it back straight away. If you don’t, we might arrange to collect it and charge you for the cost.

5.5 We also offer Klarna as a payment option. Klarna's own terms and privacy rules will apply. This includes “Pay in 3” and “Pay in 30 days”. Late payments could affect your credit score. These options are only available to UK residents aged 18 and over.

6. Order Confirmation

Your order is only confirmed when we’ve received full payment and you get an email from us confirming the dispatch. Once confirmed, we can’t make changes to your order.

7. Delivery

7.1 Items are delivered to the address you give us during checkout. Some countries are excluded. Check our delivery info page for the list.

7.2 Once your parcel leaves us, you’ll get an email with tracking details.

7.3 Most UK orders arrive in two to five working days. International orders can take longer, up to 30 calendar days.

7.4 Once the parcel is delivered to your address, it’s your responsibility. We still own the goods until you’ve paid in full and they’ve been delivered.

8. Missed Deliveries

If no one’s in, the courier will leave a note or instructions. After a few failed attempts, the parcel might be returned to us. If that happens, we’ll refund you for the item but not the delivery charge.

If it’s been more than five working days since you received your tracking email and nothing has arrived, get in touch with us via the contact form and we’ll investigate.

9. Faulty or Incorrect Items

We check everything before it leaves us, but if something's wrong, let us know as soon as you can.

If you’ve received the wrong item or something’s faulty, send it back to us within 30 days. We’ll refund your return postage and either send you a replacement or give you your money back, depending on what you prefer.

10. Cancelling or Returning

10.1 You’ve got 30 days from receiving your item to cancel your order if you change your mind. Just get in touch using our contact form.

10.2 Send the item back in the same condition you received it, ideally in its original packaging. Returns are at your cost unless the item was faulty or incorrect.

10.3 If you’re returning something, we’re not responsible for any loss or damage in transit, so we recommend using a tracked service.

10.4 Once we receive the returned item, we’ll refund you within ten days. Delivery costs won’t be refunded unless the item was faulty.

11. The Website

We aim to keep everything accurate, but details, designs or product info may change. Colours might vary slightly due to lighting or screen settings.

Sometimes the site might be down for updates or maintenance.

We’re not responsible for third-party sites we link to. Use those at your own risk.

12. Our Responsibility

We’ll always aim to deliver quality and service. But we’re only liable for direct losses related to your order, up to the value of what you paid.

We’re not responsible for issues caused by things out of our control, such as strikes, weather, or delivery problems. If that happens, we’ll let you know within five days. If things can’t be sorted after 30 days, we’ll refund your order.

This doesn’t affect your rights under UK law, and we accept full responsibility for injury or death caused by our negligence.

13. Your Legal Rights

You have rights as a consumer. Anything you buy from us should be as described and of good quality. If not, you’re entitled to a refund or replacement.

For full info, visit https://www.citizensadvice.org.uk

14. Account Security

Keep your login details private. You’re responsible for any activity under your account. If you forget your password, you can reset it through the website.

15. Security Checks

Sometimes we may ask for ID or proof of address to help prevent fraud. If documents aren’t provided, we may cancel the order and issue a refund.

16. Using the Site Properly

Only use the site for legal purposes. Don’t post or upload anything harmful, abusive, or illegal. Don’t try to hack or interfere with the site or other users.

17. Intellectual Property

Everything on this site—including images, videos, graphics and designs—belongs to Underground & Sound or our partners. You can browse and share our content for personal use, but don’t copy or use anything for commercial purposes without permission.

18. Privacy

We respect your privacy and handle all personal data in line with our Privacy Policy.

19. Complaints

If something’s gone wrong or you’re not happy with our service, get in touch through the contact form and we’ll do our best to make it right.

20. Customer Service

You can reach us anytime using the contact form on our website.

21. General Info

If any part of these terms is found invalid, the rest still apply. You can’t transfer your rights to anyone else. If you don’t want to receive marketing emails, just let us know or unsubscribe.

Only you and we have rights under this agreement, no one else can enforce it.

22. Legal Stuff

These terms follow English law. If there’s ever a dispute, it will be handled in the English courts.

23. Third-Party Sites

Our privacy policy only applies to our site. We’re not responsible for how other websites handle your data.

24. Abandoned Cart Reminders

If you start to place an order but don’t finish it, we might email to check if you still want to go ahead. You can opt out of these messages anytime by clicking the link at the bottom of the email.